BDM Voice for Analysis, Insight and Business Development

BDM’s services deliver tangible improvements to your business performance by helping you to:

  • Generate incremental business.
  • Measure the quality of delivery.
  • Meet your regulatory requirements.

We have a proven track record in achieving impressive results through our expertise in:

  • Call recordingRecording your company’s phone calls allows you to gain valuable insight into how your company handles inbound and outbound enquiries, whether processes are being followed and where improvement or training is required.

  • Call trackingOur Call Tracking facility provides you with an instant barometer of consumer response to your marketing activities, by providing dedicated numbers for use on all your marketing collateral.

  • Call handling via our Contact Centre facilityOur Contact Centre handles fixed cost inbound and outbound telephone contact for sales, bookings, appointments and data cleansing projects. We provide a bespoke, one to one call handling service implemented by our highly trained and experienced UK based call handlers.

  • Critiquing & AnalysisRecording and analysing calls within the live environment is the only way to successfully identify opportunities, business issues and training needs. We offer unbiased, dispassionate evaluation of your inbound and outbound calls based on your own business criteria.

  • Mystery shoppingA one-stop service for reviewing customer service assessment, telephone call handling, or e-mail handling to and from your business. Our independent, highly experienced ‘shoppers’ provide genuine feedback.

  • Training, coaching and developmentOur highly experienced business coaches are able to offer a range of training, coaching and development courses to support your specific business needs.

We invest time in advance with all our clients to discover their business challenges. By developing a real understanding of our clients’ needs we can help deliver successful, commercial results. Our core competencies fulfil your needs and deliver meaningful results first time, every time.

For more information on our services please contact us on 0843 357 2222 or

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