We know it can be difficult in a busy sales environment, particularly if you receive large numbers of calls. However, unless you do listen and score your calls then your business will never truly benefit from all voice recording can offer and the opportunity to develop your sales teams to their full potential.
BDM developed Reveal, an independent call analysis service, to help clients that were struggling to find the time to listen to their voice recorded calls. Reveal is now used by dealerships all around the country, helping them to monitor and measure call handling and saving them valuable time. Reveal is an independent analysis, something that can be difficult to achieve from within the business, so the information provided by us is totally impartial.
A few of the features and benefit of Reveal
- Highly experienced, independent, professional call analysts
- Selecting a random selection of calls to evaluate them to a set criteria
- Independent analysis
- Detailed monthly report on each call, by member of staff or by department, including samples of recordings
- Recording and analysing within a live environment enabling accurate assessment of both opportunities and problems
- Accurate information necessary to instigate any changes to improve your business and support your staff through appropriate training or coaching
Take advantage of our 30% off our Reveal service today by contacting us at info@bdm-voice.co.uk or telephoning 0843 357 2222
If you don’t have a voice recording system in place and would like to consider this BDM are offering special prices for voice recording and call analysis. Contact us today.
