• Fast and reliable: text messages can be sent and delivered at short notice
• Cost effective: no set-up fees or monthly charges, you’re only billed for the messages that you send
• Targeted: send specific messages to predefined customer lists
• Immediate response: communicate direct to your existing and potential customers

More organisations than ever are reaping the benefit of immediate responses by communicating with their stakeholders by sending professional SMS messages to mobile phones and landline numbers for special offers, product updates, appointment reminders and so much more.

At BDM Voice we are also able, for clients who utilise our call tracking facility, to pro-actively message customers who have previously rung the business with very specific and appropriate campaigns.

SMS is the text messaging service component of phone, web, or mobile communication systems, using standardised communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices. Texting is also the most widely used data application in the world, with 3.6 billion active users, or 78% of all mobile phone subscribers. It is surprising that with so many consumers using the facility that it is not so widely adapted by the commercial world.

Call BDM Voice now on 0843 357 2222 or email info@bdm-voice.co.uk to find out how we can help you keep in touch with your customers. 

Call Tracking

• Tracking of marketing activities through the supply and use of Geographic and non-Geographic numbers

Call Recording

• Networked voice recording solution

Mystery Shopping

• Analysis of recorded calls

Contact Centre

• Customer Relationship Management Contact Centre

Training, Coaching & Development

• Qualified and experienced Coaches with approved training courses

To view our new eBrochure please click here

Call BDM Voice now on 0843 357 2222 or email info@bdm-voice.co.uk with your feedback.

BDM Voice has appointed Debbie Mak to the position of Development Consultant to support their current growth plans.

Debbie is joining an already impressively experienced team at BDM Voice and will add to the portfolio of skill sets within the business. Debbie has previously worked in various roles as an agent, supervisor, manager, trainer and project manager. She has spent over 12 years in the Contact Centre environment gaining both B2B and B2C experiences. Most recently Debbie was with the Arnold Clark Group for four years who she rejoined in 2008 to set-up, train and develop 12 Contact Centres. In that role Debbie was a Group Training and Development Specialist who was based at the renowned GTG Training facility in Glasgow.

Looking forward to her new role Debbie says “I relish the opportunity of developing the Training and Contact Centre offering for the business. BDM Voice has a first-class portfolio of clients and I’m genuinely excited with the prospect of working with some of the finest names in the British automotive industry and with businesses from other sectors”. Debbie joins BDM Voice with immediate effect and will be based out of Glasgow but will provide coverage across the whole of the UK for the Sussex located business.

Mike Surridge, BDM Voice Managing Director comments: “We are constantly striving to improve our service to customers to ensure that we are giving the very best and most efficient service possible.  Debbie’s experience will be a welcome addition to the team and will broaden our skill base. This will allow us to further strengthen our activity in contact centre training and development.”

For further information call BDM Voice now on 0843 357 2222 or email info@bdm-voice.co.uk .

In today’s business environment most companies have a basket of telecoms providers which can cause confusion when comparing rates and prices.   As specialists in the sector BDM Voice are able to fully understand the nuances of the marketplace as well as being ideally positioned to leverage the very best deals.

Simplistically this is an area of core-competency for BDM Voice and as such we urge businesses not to take any deal at face.   We believe clear financial benefits are available.   BDM Voice will compare your phone call charges and will be delighted to pass on valuable savings back to you.   It’s that simple.

Mike Surridge, BDM Voice Managing Director, states “At the very least we would encourage all businesses to allow us to compare their prices.   All we ask is for a summary of your latest telephone bill so we can investigate potential savings for you and your company.   These savings include mobile, as well as geographic and non-geographic fixed numbers”.

Can you afford to miss out on potential savings of 27% on your telephone call charges?

Call BDM Voice now on 0843 357 2222 or email info@bdm-voice.co.uk to find out how much you can save.

Call recording specialists BDM Voice recently attended the South East Business Show at the Millennium Conference Centre, Effingham Park, Gatwick.

Tony Pinnick (pictured right), Account Manager, stated “The event marked our Business Show debut so naturally we were apprehensive as to the potential value. However the Show proved to be a real success. It also proved invaluable in meeting new people and getting our message across to new businesses. Encouragingly in these challenging economic times our core message of reduced costs, improved performance and increased revenues struck a real resonance with so many of the delegates that I spoke to”.

The Show marked the first appearance of BDM Voice’s new corporate literature and point of display materials. Up for grabs, in a business card draw, were two bottles of wine. The lucky winner was Bill Edwards of Radisson Blu Edwardian in Guildford.

Allen Scott, Marketing Manager, who also attended the Show, stated “This proved to be an excellent event. Businesses from all across the South East were in attendance. We were able to network and speak to many new businesses, thus creating many new opportunities”.

For more information on BDM Voice services please contact us on 0843 357 2222 or info@bdm-voice.co.uk

However, as valuable as this information can clearly be … it’s only half the story.

Businesses are increasingly becoming aware that there is a bigger prize to be won. As critical as it is to listen to customers, BDM Voice clients are increasingly appreciating the value of listening to their own staff. The recording of inbound or outbound calls followed by evaluation to a set criteria agreed by the client is proving invaluable. This dispassionate and independent analysis is something that can be very difficult to achieve from within the business. However BDM Voice’s professional analysts will produce a detailed report on each call, by member of staff or by department, including samples of recordings. Recording and analysing within this live environment is the only way to successfully identify both opportunities and problems. For example:

-          Are agreed scripts and processes being followed?

-          Are contact details being sought?

-          Are buying signals being picked up?

-          Are appointments being asked for?

This level of business information is necessary to instigate any changes to improve your business and support your staff through appropriate training or coaching.

Let us know what you think. Drop us an email at info@bdm-voice.co.uk or call o 0845 357 2222 with your thoughts.

Russell joins the business from Percepta bringing a wealth of knowledge and expertise around the automotive industry. Russell says “I believe having effective processes combined with excellent planning and communication methods are the key to any success. The BDM Voice product range complements my philosophy and offers genuine profit opportunities for automotive businesses in these difficult times.”

As call recording specialists BDM Voice are a provider of a number of integrated solutions that are focused on generating business and managing costs for the automotive sector and beyond. They offer a number of tools that allow their client’s to measure, analyse and target areas of improvement within their business. Russell adds “Where applicable we are able to provide our client’s with telephone call recording, call tracking, mystery shopping and training to support their achieving of business goals.”

Russell is looking to develop automotive business nationwide and is contactable on 0843 357 2222 or at RussellEdge@bdm-voice.co.uk

This is an outstanding result for both the British car industry and the wider economy. Here at BDM Voice we predicted a bullish 350,000. But the final 8.2% market increase outperformed all expectations. Encouragingly private registrations accounted for 49.3% of the total.

The market has now increased 4.3% to 1,620,609 units in the first three quarters of 2012, up 67,515 units. Registrations in Q3 rose 7.5%, increasing the rate of growth seen in Q1 (0.9%) and Q2 (4.8%). This represents the best, non-scrappage impacted, quarterly growth since 2001. Encouraging times for battered car dealers. However the market remains well below pre-recession levels – in 2007 1.94 million cars were registered in the first nine months of the year.

So what are the reasons for such unexpected growth? Industry experts believe we are starting to see a tentative return of consumer confidence as motorists explore new products and the latest fuel-efficient technologies. There are also a number of great retail offers and finance packages currently available to consumers which are tempting people into show rooms and boosting sales.

Here at BDM Voice Mike Surridge, Managing Director , states “We have seen our clients really focus on getting the very best out of every lead; whether it be critiquing voice recordings, coaching sales personnel or pro-actively contacting customers with outbound calls through our contact centre. Each area of our activity is seeing growth as dealers are leaving no stone unturned to improve performance”.

Attention now turns to whether the annual total will hit two million. The 2010 figure of 2,030,846 units was the lowest annual total this century. Until the 2011 total of 1,941,253 units. Indications for an upturn at this stage look encouraging.

Let us know what you think. Drop us an email at info@bdm-voice.co.uk with your thoughts.

In August a total of 59,433 vehicles were registered, up 0.1per cent on the same period last year. This means the market has increased 3.3%, to 1,260,997 units, for the period January-August, up more than 40,000 units on 2011.

Paul Everitt, SMMT Chief Executive, commented “The economic outlook remains challenging, but vehicle manufacturers and dealers are working hard to sustain demand and deliver great value products and services to customers.”

SMMT research shows the Fiesta, Corsa and Focus maintaining their one-two-three positioning as the UK’s top year to date sellers. The soon to be replaced Golf retains fourth position, with the Astra in fifth place. However with an anticipated 330,000 registrations in September all manufacturers and dealers are focused on every available deal at the moment.

September 2011 saw 332,476 new registrations. A combination of factors, including the Olympics, make predictions for the new 62-plate both highly anticipated and difficult to call.

At BDM Voice our clients are very positive. As a consequence we’re anticipating a bullish 5% increase to 350,000 registrations for the month.

Let us know what you think. Drop us an email at info@bdm-voice.co.uk with your thoughts.

The operational problem is clear. With better product, longer service intervals and extended warranties there is less contact with the customer than ever before. Coupled with business constraints it’s as tough as it’s ever been for dealers to deliver their objectives. The service adviser touch-point has rapidly become one of the most critical roles in a modern car dealership. They are often the customer’s first and primary contact with a dealership’s service department. Not unnaturally though they tend to be more focused on delivering service than revenue generation. Unfortunately most businesses are unable to overcome this hurdle and communicate with their customers through a specialist Contact Centre facility due to resource constraints.

One solution is to outsource to a Contact Centre facility for which call making and answering is a core-competency. BDM are one such business. They are also both a specialist in the automotive sector and have a proven track record of achieving ten times ROI.

Mike Surridge, Managing Director, of BDM explains “We have a dedicated team of service advisers focused on retaining customers and growing margins. One of our clients, The Gates Group, was ahead of the game with their Contact Centre’s but found it an expensive solution. As specialists in optimising customer contact we were able to offer a solution.”

“Outsourcing to a specialist Contact Centre that aims to make every conversation with customers a profitable one is a real opportunity for dealerships. We are able to undertake targeted campaigns for either quick wins or long term profit generation. We have also seen that our professional approach builds loyalty and encourages advocacy. What is really significant is our ability to free up our receptions by making outbound calls and taking inbound calls. Dealers, such as The Gates Group, can focus on their job safe in the knowledge that BDM are filling up the workshop” states Surridge.

“The Gates Group required us to increase bookings of service work and MOTs, to follow-up on vehicle health checks, to upsell and increase order values, to delight customers and to improve satisfaction ratings. In short we have been able to improve service customers’ experiences and have proved ourselves to be more alert to sales opportunities” explains Surridge.

A delighted John Belton, IT/Marketing Director, of The Gates Group sums it up “By outsourcing to a trusted supplier like BDM, where call handling is a core-competency, we have achieved tangible results with proven and consistent improvement to return on investment of over ten times”.