Call Recording
BDM Voice offer two distinct types of recording
- Hosted network voice recording
- In-house hardware solutions
Which solution is right for me?
A hosted solution is the right application if you are looking to manage and develop your commercial performance. Our solution is called ‘Insight’.
An in-house solution is the right solution if you are required to record all calls for regulatory reasons. Our solution is called ‘Intuition’.
Our call recording facilities are very much at the forefront of network voice recording technology. Both ‘Insight’ and ‘Intuition’ are easy to use, reliable and high volume capacity systems with easy access via a web browser to multiple users.
There are many motives for buying a call recording system, they include:
- Performance monitoring
- Compliance to business processes
- As a regulatory requirement
- For client confidence
Speak with us to discuss the most suitable solution for you.
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Here are some frequently asked questions:
Q. Do I need to tell my staff that we are recording them?
A. There are legal requirements but they are not as restrictive as popular belief. Call us at BDM Voice and we will ensure you are fully aware of your obligations.
Q. Do I need to upgrade my existing equipment or invest in additional hardware or software?
A. Not for ‘Insight’ call recording. This system can interface with any telephone system so there is no need for any additional equipment, hardware or software. However for ‘Intuition’ we will install a server to record calls to and from specified direct dials.
Q. How do I get started?
A. Very easily. Please call us on 0843 357 2222 or email info@bdm-voice.co.uk and we can arrange to meet.
