Contact Centre

Customer relationship management contact centre

• Fixed cost inbound and outbound telephone contact for sales, bookings appointments and data cleansing projects
• Highly trained call agents, specialising in building loyalty and increasing sales through customer contact
• Focused and targeted campaigns by a motivated, professional team

A growing appetite for building customer relationships through regular telephone contact, as well as the need to drive sales, has seen our Contact Centre offering become one of our most sought after products. The reason is simple. In today’s tough economic environment many businesses are finding it increasingly difficult to build exceptional business-customer relations and grow sales without increasing headcount or office space.

Unlike many other Telemarketing agencies BDM Voice offers a bespoke, one to one call handling service. Our many telephone answering service solutions are designed and built using our own unique technical expertise, and are implemented by our highly trained and experienced UK based call handlers.  Our data systems are able to integrate with almost all databases, and we provide you with detailed reporting in line with your specified requirements to an agreed time frame.

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Here are some frequently asked questions:

Q. What are the key benefits of your Contact Centre facility?
A. Our bespoke Contact Centre aims to make every conversation with your customers a profitable one. We are able to undertake targeted campaigns for either quick wins or long term profit generation. As a leading business improvement company you can be sure we use leading call centre technology. By outsourcing to a specialist such as us, we can react quickly to your demands whilst keeping your headcount down.

Q. Why should I consider outsourcing my Contact Centres services?
A. It is a popular misbelief that a call centre is a simple “pick up the phone” exercise. Very often we find that the reality of managing a Contact Centre means that insufficient focus is applied, as a result they can easily become an inefficient money pit. When you outsource your call handling requirements you get the service you need without having to expand your office space, management time or taking on more employees. You will receive regular reporting and monthly reviews to clearly inform you of the progress being made.

At BDM Voice our UK-based Contact Centre services include:
- Inbound response handling
- Outbound telemarketing and telesales campaigns

Appointment making
- Short-term cover or long-term programmes
- B2B or B2C expertise

Many businesses are finding that setting up call centres without the right equipment, knowledge and people can be both expensive and ineffective. By outsourcing your customer services requirements to a specialist, such as BDM Voice, allows your business to benefit from a reliable, efficient and cost-effective resource.
At BDM Voice we will work with you to:
- Grow your business through increased sales
- Build exceptional business-customer relations by representing your brand like one of your own staff
- Reduce your costs on staffing, technology, equipment and office space
- Produce a detailed briefing, but understanding the need to have a flexible approach
- Integrate with your data systems and provide you with detailed, timely, reporting

Q. Can I be sure you will adequately represent my business?
A. Yes. All our call handlers are trained to exceptionally high standard to articulate your business – making the most of what can be an unpopular task. We are used by all sorts of businesses including some of the leading Automotive brands (manufacturers and retail dealer groups) within the UK. Our professional approach will ensure we support your goals of building loyalty and encouraging advocacy.

Q: How do I get started?
A: Very easily. Please call us on 0843 357 2222 or email info@bdm-voice.co.uk and we can arrange to meet.